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Refund policy

Returns Policy

We offer a 15-day returns policy for online purchases. You have 15 days from the date you receive your order to return an item.

To be eligible for a return, items must be:

  • Unworn and unused

  • In their original condition

  • Returned with all tags attached

  • In the original packaging where possible

How to Return an Item

Please send your return to:

Gee Ricci
373–375 The Strand
London
WC2R 0JE

When returning your item, please include:

  • Your full name

  • Your order number

  • Whether you would like a refund or an exchange

We recommend using a tracked delivery service and retaining proof of postage until your return has been processed.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, faulty, or you have received the wrong item, contact us as soon as possible at info@geericci.com and we will resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

  • Personalised or custom-made products

  • Sale items

  • Gift cards

If you are unsure whether your item is eligible for return, please contact us at info@geericci.com.

Exchanges

If you would like a different size, colour, or style, please indicate this when returning your item. Exchanges are subject to stock availability.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason. Items must be returned unworn, unused, with tags attached, and in their original packaging. Proof of purchase may be required.

Refunds

Once we receive and inspect your return, your refund will be processed to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or card provider.

For any questions regarding returns, please contact us at info@geericci.com.